Refund policy
At Bebe & Co, every product is custom made with care. Please review our refund policy below before placing your order.
Due to the custom and made-to-order nature of our products, Bebe & Co operates a strict NO REFUND, NO RETURN, and NO CANCELLATION policy.
All Sales Are Final
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Once an order is placed and production begins, we cannot accept returns, exchanges, refunds, or order cancellations for any reason (including change of mind or ordering errors).
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Please double-check all order details and choices carefully before checking out.
Natural Product Characteristics
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Minor air bubbles within liquid-filled cups can naturally occur during movement or shipping. These are a standard feature of snowglobe-style cups and do not qualify for a replacement or refund.
Damaged in Transit or Incorrect Items
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In the rare event that your package arrives broken, damaged, or with an error made on our part:
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Contact us at bebeco.org@gmail.com within 48 hours of delivery.
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Provide your order number and clear photo proof showing both the damaged product and the outer shipping packaging.
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Eligible claims will be issued a replacement or repair. We do not offer cash refunds for postal damage.
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We are not responsible for any damage that occurs after successful delivery.